In our practice, we see one patient at a time so that each patient gets our undivided attention and we strive for 100% on-time consultations. Accordingly, our cancellation policy is very strict and refunds will not be provided. Cancellations made 72 hours or more before the scheduled appointment will be rescheduled and the paymemt method will not be charged until 48 hours before the new appointment. When appointments are cancelled within 72 hours, the payment method will be charged based on the previously scheduled appointment, and the appointment will be rescheduled. If multiple appointments are cancelled, Proactive Wellness Centers may charge a cancellation fee of $100.